fendi Platform Privacy Notice

This page describes what we collect when you use fendi and how we keep that data protected. We at fendi collect personal information to verify your identity, process your deposits and withdrawals, and comply with applicable law. Your data is encrypted and stored securely on our servers.

We are committed to transparency about our data practices. This notice explains what information we gather, how we use it, who may access it, and what rights you have. We do not sell your personal data to third parties. We share information only with payment processors, identity verification services, and legal authorities where required by law.

If you have questions about how we handle your data or wish to request access to your personal information, contact our support team through your account or visit the contact section at the end of this page.

What Data We Collect on fendi

We collect different categories of information depending on how you use fendi. When you create an account, we collect your name, email address, date of birth, and phone number. During identity verification (Know-Your-Customer or KYC), we collect your residential address, government-issued identification number, and a copy of your ID document. This information is required by law to prevent fraud and money laundering.

When you deposit or withdraw funds on fendi, we record the payment method, amount, date, and time. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers (mobile banking, local payment, online payment, e-wallet), we receive transaction confirmations from those payment processors. We do not store your full payment card or e-wallet credentials; instead, we store a reference token that allows us to process future transactions securely.

We collect information about your activity on fendi: which games you play, which bets you place, your account balance, your login history, and your IP address. We use this data to detect fraud, prevent account abuse, and personalise your experience. We also track which promotional offers you claim and whether you meet the eligibility criteria for bonuses.

Cookies and Tracking Technologies

Our fendi platform uses cookies to remember your login session, store your language preference, and track your browsing behaviour. Cookies are small text files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can disable cookies in your browser settings, though this may limit your ability to use fendi.

We also use tracking pixels and similar technologies to measure how users interact with our website and marketing materials. This helps us understand which pages are popular, where users drop off, and which promotions drive engagement. We do not use this data to identify you personally; instead, we aggregate it to improve our platform.

How We Use Your Data

We use your personal information for several purposes. First, we verify your identity and age to comply with applicable law and prevent underage access. Second, we process your deposits and withdrawals through payment processors, which requires sharing your payment information with those third parties. Third, we monitor your account for suspicious activity and fraud. Fourth, we send you promotional emails about new offers, seasonal tournaments (Liga 1, Piala AFF), and account updates—you can opt out of marketing emails at any time.

We also use your data to improve fendi. We analyse betting patterns, game preferences, and user feedback to develop new features and fix bugs. We may conduct A/B testing to compare different versions of our platform and measure which performs better. All of this analysis is done on aggregated, anonymised data whenever possible.

Our fendi Data Protection Policy

We store your data on secure servers located in multiple jurisdictions. Our servers may sit outside your country of residence; by using fendi, you consent to your data being transferred and stored internationally. We encrypt all data in transit (using HTTPS) and at rest (using AES-256 encryption). We restrict access to your personal information to fendi employees and contractors who need it to provide our service.

Third-Party Processors and Partners

We work with third-party service providers to deliver fendi. These include payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity verification services (who confirm your ID documents), and customer support platforms (who help us respond to your enquiries). We have data processing agreements with all third parties that require them to protect your data and use it only for the purposes we specify.

We may also share your data with legal authorities, regulators, or law enforcement if required by law or if we believe it is necessary to protect our platform, our users, or the public. We will not disclose this to you unless permitted by law.

Your Rights and Data Access

You have the right to request a copy of the personal data we hold about you. You can do this by contacting our support team through your fendi account. We will provide your data in a portable format within 30 days. You also have the right to request that we correct inaccurate information, delete your account and associated data (subject to legal retention requirements), or restrict how we use your information.

To exercise these rights, contact us through the Help section of your account or email our support team. We will verify your identity before processing your request. Some requests may take up to 30 days to complete, particularly if they require us to search multiple systems or consult with third-party processors.

• 1
  Request access to your dataRight

  Contact support to receive a copy of all personal information we hold about you.

• 2
  Correct or update your informationRight

  Request that we fix inaccurate personal data in your fendi account.

• 3
  Delete your account and dataRight

  Request account closure and deletion of your personal data, subject to legal retention periods.

• 4
  Opt out of marketing communicationsRight

  Unsubscribe from promotional emails about fendi offers and tournaments at any time.

Data Retention and Deletion

We retain your personal data for as long as your account is active and for a period after closure to comply with legal and financial regulations. Transaction records, identity verification documents, and account history are typically retained for five to seven years. We delete cookies and tracking data according to your browser settings and our retention policy, typically within 12 months of your last activity on fendi.

If you request account deletion, we will remove your personal data from our active systems within 30 days, except where we are required by law to retain it. We may retain anonymised, aggregated data for analytics purposes indefinitely.

Contact Us About Your Data

If you have questions about how we handle your data, wish to exercise your rights, or believe we have misused your information, contact our support team. You can reach us through the Help section of your fendi account, by email, or through our about us page for contact details. We aim to respond to data enquiries within five business days. For legal or compliance concerns, visit our legal notice page for additional contact information.

We review and update this privacy notice periodically to reflect changes in our practices or applicable law. We will notify you of material changes by email or through a prominent notice on fendi. Your continued use of our platform after such changes constitutes your acceptance of the updated notice. This policy is effective as of the date shown at the bottom of this page and applies to all users of fendi, regardless of location.